Delete your account

Option 1 — Delete from inside the app

The fastest way to delete your account is from within the app itself:

1. Open RemindMe on your device.
2. Go to Settings → Delete account.
3. Confirm when prompted.

Your account is marked for deletion immediately. You will be signed out and your reminders will stop firing right away. See What happens next below for the full timeline.

Option 2 — Request deletion by email

If you have uninstalled the app, no longer have access to the Google account you signed in with, or simply prefer email, you can request deletion in writing:

Where possible, send the request from the Google account email address linked to your RemindMe account — that way we can verify the request quickly. If you no longer have access to that email, write from any address and include enough information to identify your account (display name, approximate sign-up date, the email you used to sign in). We may ask follow-up questions to verify your identity before deleting your data.

We will respond within one calendar month, as required by UK GDPR Article 12. In practice most requests are actioned within a few working days.

What happens when you delete your account

Deletion happens in two stages, designed so that an accidental deletion can be undone within a short grace period:

• Immediately: your account is soft-deleted. You can no longer sign in. Reminders stop firing. Your data is invisible to the app and to our staff.
• 30 days later: your account is hard-deleted from our database. At this point we destroy the per-user Data Encryption Key (DEK) used to decrypt your reminder content. Once that key is destroyed, your encrypted reminder data becomes cryptographically unrecoverable — not just by us, but by anyone.
• Up to 60 days: any auto-archived recurring reminders that pre-dated your deletion are removed in the next archive sweep, in line with our normal retention schedule.

What gets deleted

When the hard-delete completes, the following data is removed from our systems:

• Your Firebase account record (UID, email address, display name).
• Every reminder you created — titles, details, schedules, icons, accent colours.
• Your user preferences (FCM payload-privacy mode, timezone behaviour, “confirm before stop” toggle).
• Your Firebase Cloud Messaging push token and device information.
• Your free-tier usage counters.
• The per-user encryption key (DEK) that protected your reminder content.

What we are legally required to retain

UK accounting and consumer-protection law requires us to keep certain financial records for 7 years after the end of the financial year in which the transaction took place. If you ever purchased a premium subscription, we therefore retain:

• Subscription transaction records (Google Play product ID, purchase token, state changes, expiry timestamps).
• The billing audit log we maintain for dispute resolution.

Wherever possible we anonymise these records after account deletion — we keep what is needed to evidence transaction history but remove fields that could re-identify you. If you never bought a premium subscription, there is nothing in this category to retain.

For the full retention schedule and the lawful basis for each category, see Section 7 of the privacy policy.

Changed your mind?

Other rights

Account deletion is one of the rights you have under UK GDPR. You also have rights of access, rectification, restriction, portability, and objection. To exercise any of these, or to ask a question about how your data is handled, see Section 8 of the privacy policy or email [email protected].